Frequently Asked Questions
Général
Do you speak english ?
Yes we speak english too and we ship anywhere in the EU !
We even have an English website for more informations 👉 www.rhuitsept.fr/en
How to contact the workshop?
Before contacting the workshop, please take the time to read through these FAQs.
And if you haven't found the answer to your question 👉 use the contact form
Wiring service
How does pedalboard wiring work?
- You make an online estimate for your project.
- If you are happy with the price range, you request a quote using the dedicated form.
- We check your project and send you the corresponding quote.
- Once you have approved the quote, we ask for a 30% deposit and work with you to set the schedule.
- You ship or drop off your equipment (we will send you all the shipping recommendations).
- We will wire your pedalboard according to the established schedule.
- Once your project is complete and the balance has been paid, we will ship your wired pedalboard back to you.
- Now it's your turn to play! 🎸
Which brand of pedalboard can you wire?
We wire all brands of pedalboards, without exception.
Whether you have a standard model or a more unusual pedalboard, we adapt the wiring to your equipment and your needs.
Is it possible to discuss my project in advance?
Of course! 👉 Simply use the contact form to start the discussion and we can talk about your project.
How do I ship my equipment?
Don't worry, we'll send you a list of practical recommendations for shipping your equipment safely.
You can also choose to drop it off directly at the workshop, by appointment.
What payment methods are accepted?
- Credit cart
- Bank transfer*
A secure link will be sent to you to pay your deposit or the balance of your order.
* Bank transfers may require additional verification time.
Why do you require a 30% deposit?
Following a number of unpaid bills and late payments that have weakened our small business, we now require a 30% deposit upon approval of the quote.
This allows us to better organize ourselves and secure your project.
Cables shop
What are the shipping costs?
- No delivery in pick-up point available
- €15.90 for home delivery
Which countries do you ship to?
We ship to all European Union member countries
What are the manufacturing lead times?
Our cables are made to order.
In order to optimize the manufacturing process (supply, stock, quality, etc.) and guarantee a fair price, we group all orders placed in a month and manufacture them the following month. Example: an order placed in September will be shipped in October.
Do you offer custom-made cables?
Yes! Simply contact us via the contact form to explain your requirements.
Why do I have to pay when I place my order?
This allows us to simplify the management of our small business and protect ourselves against unpaid bills.
What is the quality of your cables?
Our cables comply with the standards you find in stores.
The real added value lies in:
- Supporting a small business
- Benefiting from carefully manufactured, made-to-order cables
I have another question...
No problem, just use the contact form to write to us.
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